Returns

If your new item is not 100% to your satisfaction, you have 30 days from date of purchase to return it.

For international returns, please be aware that any return shipping duties/taxes charged to streetwiseaus.com.au will be deducted from the refunded amount. 

We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns.

RETURN INSTRUCTIONS

1.  Ensure the watch has not been worn or sized. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, tags, spare links, plastic protectors, etc).

2.  Please contact us via email at support@streetwiseaus.com.au to start the return request.

3.  Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a box or satchel with padding inside and registered tracking. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard or express postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please keep in mind that duties/taxes may be charged on the return. These charges would then be deducted from the value of the refund.

Please allow up to 7 business days after streetwiseaus.com.au receives your return for your refund/store credit to be issued.

Please allow up to 14 business days after streetwiseaus.com.au receives your return for a repair/replacement to be issued.

Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product

CHANGE OF MIND RETURNS 

Original shipping and insurance costs are non-refundable and a 10% restocking fee applies.

Shipping charges for any non-defective returns are the responsibility of the customer. 

If your watch is not quite what you wanted and would like to exchange it, we do not charge a restocking fee. Shipping costs are to be covered by the buyer.

ORDER CANCELLATIONS

Please contact us via the contact us form for assistance. Please note, as per Paypals fee refund policy we do not refund the Paypal processing fee for change of mind returns or any order cancellation.

 

PRICE GUARANTEE

streetwiseaus.com.au has a 30 day price guarantee. Should any item you purchase be reduced in price on streetwiseaus.com.au within 30 days of the purchase, streetwiseaus.com.au will provide a store credit for the price difference to be used on any future order.

 

Please visit our FAQ page for answers to any additional questions!